1. Help Center
  2. Payment Gateway Features

What is Customer Payment Recovery?

Our customer payment recovery solution reduces customer churn by saving failed payment transactions.

When you use Payway’s payment solution with FlexCharge’s failed payment recovery solution, you give your customers the ability to complete a purchase when their payment is declined. Instead of a payment failure message, customers  are presented with the option to complete the purchase and be charged at a later stage.

  • The solution works with any payment method chosen by your customer, such as credit or debit card, PayPal, Apple Pay, etc.
  • FlexCharge fulfills the payment at time of purchase and then collects it later from your customer without any fees or penalties.
  • FlexCharge assumes all credit and fraud risk.
  • You’ll see a reduction in decline rates and payment failures.

With failed payment recovery, a large percentage of your failed payment transactions can be rescued. A larger percentage of payments being processed means increased revenue for you. We expect this solution to deliver up to a 15% revenue increase. 


Contact us to learn more about our payment solution with FlexCharge or feel free to schedule a meeting with one of our payment experts. We can provide a detailed estimate showing the financial impact of this solution on your business upon request.